During the week of 12th and 16th April, we have held the second LTTA of the KAFFI project. Due to the current COVID-19 pandemic, we had to organise it on-line, using Microsoft Teams and ZOOM platform, instead of face to face training.
The training was hosted by Polish partner organisation, WSBINOZ. During 5 days of training, the participants discussed about nonverbal and verbal communication, which is an important element of our daily lives, including work, school, friends, etc. We are meeting communication on any occasion and in any environment, but most of the time we use non-verbal communication.
What we have raised and focused our training on is the fact that we use words to convey only 35% of messages (some sources say that only 7%), which means that verbal communication – compared to the non-verbal one – is quite poor. All kinds of gestures, facial expressions, and body positions are a necessary complement to it. This is nonverbal communication which, is an indispensable element of communication, as it includes apparent behaviours such as facial expressions, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture, and spatial distance between two or more people. Misunderstandings often arise when messages are communicated solely through words – e.g. when we contact someone over the phone or via the Internet.
The training was a great occasion to share and exchange knowledge among the partners, about the above-mentioned topics and how they are using it inside their organizations. Many activities and practical part of the training has been implemented.
We concluded the training successfully and hoping to meet again in person, to easier practice non-verbal communication, which is of the highest importance in our daily life.